SQAIRZ XRZ™ Pickleball Shoe 6-Month Sole Warranty

We stand behind the durability of our SQAIRZ XRZ™ Pickleball Shoes. We understand that the durability of any performance outsole varies based on playing conditions, intensity, and court surfaces. If the outsole on your SQAIRZ XRZ™ Pickleball Shoes wears through or becomes visibly degraded within six months of the purchase date, we will provide a one-time replacement.

Qualifying Conditions:

  • Your XRZ™ shoes must have a visible hole in the outsole, exposing the inner material. This wear must result solely from normal pickleball play.

  • The warranty covers outsole wear only and does not extend to the upper, midsole, or any other part of the shoe. Shoes that have been mishandled, intentionally damaged, or misused are not eligible.

  • Claims must be submitted within 180 days of the original purchase date. Only one replacement is allowed per pair purchased.

How to File a Claim:

  1. Contact Us: Email our customer service team with your name and purchase details.

  2. Required Documentation:

    • Photos showing the damaged outsole, highlighting the wear hole.

    • A picture of the tag on the back of the tongue.

    • Proof of purchase showing the purchase date and retailer.

  3. Once approved, we’ll issue a replacement order.

Additional Details:

  • Warranty replacements are subject to inventory availability and are limited to the same model and size, or a comparable option if the original is unavailable. No alternative styles will be provided.

  • A $20 fee plus applicable taxes will cover shipping and handling.

  • SQAIRZ reserves the right to request the return of the worn shoes for further inspection.

  • This warranty applies only to purchases made through authorized U.S. retailers or our website, within the 50 states and D.C.

  • Limit one claim per purchase. All replacement shoes are final sale.

Exclusions:

  • Sample and promotional pairs do not qualify.

  • This guarantee does not apply to any other footwear or components except as explicitly stated above.

For questions or to start your claim, click here.